Your trust is part of
our safety system.

We collect only the information needed to operate SafeTrace Care and deliver your chosen safety signals:

• Account details: your name, phone number, and timezone. Your phone number is used to sign in.
• Circle information: the names and phone numbers of members and alert recipients you add.
• Signal activity: when a signal was due, confirmed, missed, or escalated.
• Device information: push notification tokens and limited technical data needed to deliver notifications and keep the service reliable.
• Safety events: the time and status of missed signals and SOS alerts, any note you include, and location only when the conditions below are met.

If you enable location permission, SafeTrace Care may save the latest location supplied by your device. An SOS may use a location sent with the alert or a recent saved location. An eligible missed-signal alert may use a saved location from the previous 24 hours.

Your trusted recipients may receive an expiring link to that saved location with the exact time it was captured. The page is a snapshot, does not update as you move, and does not contact a maps provider unless the recipient chooses to open one.

You can change location permission through your device settings. SafeTrace Care does not use location for advertising or profiling.

• Authenticate your account using an SMS or WhatsApp verification code, depending on country availability.
• Schedule and deliver signals, reminders, and escalation alerts.
• Notify the trusted people you selected when an alert requires their attention.
• Operate, secure, troubleshoot, and improve the reliability of the service.
• Process subscriptions when you choose a paid plan.

We do not sell your personal information and do not use it for advertising. Information is shared only as needed with:

• Your chosen circle and alert recipients: for signal status and emergency alerts you configured.
• Twilio: to send SMS and WhatsApp messages.
• Firebase Cloud Messaging: to deliver push notifications.
• Amazon Web Services: to host and operate the service.
• App-store and subscription service providers: these providers process in-app subscription payments. SafeTrace Care does not receive or store your complete payment-card details. We receive limited purchase and subscription information, such as subscription status and entitlement details, so we can provide paid features.

You can review and update your name, circles, alert recipients, signal schedule, messaging preference, and location permission from the app or your phone settings.

To request access, correction, or deletion of your account data, email privacy@safetrace.io. We aim to delete or anonymise account data within 30 days unless we must retain limited information for security, legal, or operational obligations.

We use reasonable technical and organisational measures to protect information from unauthorised access, loss, or misuse. We retain information only for as long as needed to provide SafeTrace Care, meet legal obligations, resolve disputes, and maintain service security.

For privacy questions or data requests, contact us at privacy@safetrace.io. If this policy changes materially, we will update the effective date and provide notice where appropriate.